Operational excellence
Aiming at industrial excellence
WCM is a continuous improvement program based on the manufacturing philosophy and methods pioneered by the automotive industry, which targets optimal objectives such as zero accidents, zero customer claims, zero quality defects and zero waste. As WCM is deployed at a site, coordinators are trained in WCM methodology and become part of a network for sharing best practices between Tarkett sites around the world. WCM is tracked through performance indicators monitoring and industrial performance audits.
Launched in February 2009, Tarkett’s World Class Manufacturing program is designed to increase the quality of production and customer service while improving safety, environmental impact, industrial performance and financial profitability.
After several years of company-wide deployment and progress on all dimensions, we capitalize on the WCM knowledge and skills developed through our WCM program through a focus on 4 priority areas:
- Safety & Environment
- Customer Service
- Quality
- Cost
To ensure a sustained performance on these 4 objectives, we consistently apply 2 methods:
- Visual management and shop floor management routines
- Problem solving methodology and formalizing lessons learned